The team workflow is the starting point
Textline offers business SMS/MMS, team features, API access and webhooks. Native iMessage is not advertised on the pricing page reviewed here. For a sales operation that mainly needs coordinated replies, that distinction may be acceptable. Write the channel requirement explicitly before dismissing or favoring any platform.
A credit is not always a conversation
Essentials lists three agents and a minimum 600 included credits. Add-on credits are $0.03 and backup credits $0.04; MMS uses three credits. A subscription quote therefore needs a realistic message mix. Count the pictures your reps send and clarify how message segmentation affects usage. A thread with one prospect can consume multiple credits.
Ask about the awkward cases
Use the evaluation to inspect reassignment, unanswered inbound messages and opt-out handling. Ask how the team sees those states and whether your CRM receives them through the integration you intend to buy. Add carrier registration costs to the quote. We have reviewed the published commercial structure, not measured Textline’s delivery or support performance.