A distinction the forecast needs
Sendblue’s public pricing separates an inbound-first AI Agent plan at $100 per line per month from Enterprise outbound messaging. A manager budgeting a prospecting program should not use the inbound plan as the final cost estimate. Start the demo with your intended sequence: where the lead comes from, who starts the conversation, and when a human joins.
The inbox still needs a rehearsal
Sendblue markets a shared inbox, API and CRM connections. Those are relevant to a sales floor, but a feature list cannot show whether duplicate replies or missed ownership will happen in your setup. Request a demonstration using a reassigned prospect, an unanswered question and a reply that arrives after hours.
Make the pilot representative
The sandbox is limited to ten verified contacts and does not include webhooks. It can help with an initial look, but it cannot prove a complete production follow-up workflow. Ask how to test the paid integration, what the trial costs, and which production limits apply. Keep the written quote beside the test results before committing the whole team.